Ethics, Compliance, and Accreditations


Because Addiction Recovery Care has adopted the best practices of clinical substance abuse treatment, our programs and facilities are highly regarded by state and national accrediting agencies and organizations.

All of our programs and facilities are accredited by CARF, the gold standard in a substance abuse treatment program review. In 2015, Addiction Recovery Care received a three-year accreditation from CARF.

This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows Addiction Recovery Care’s substantial conformance to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process and has demonstrated to a team of surveyors during an on-site visit that its programs and
services are of the highest quality, measurable, and accountable.

In addition, Addiction Recovery Care is a state-licensed Alcohol & Other Drug Entities (AODE). In 2015, Addiction Recovery Care was licensed as the first Behavioral Health Services Organization (BHSO) in the state of Kentucky.

Addiction Recovery Care is an approved treatment provider for Operation UNITE, which operates in 28 counties in Eastern Kentucky.


It is the policy of Addiction Recovery Care, LLC/Odyssey Inc. that no individual will be subjected to any form of adverse action, reprimand, retaliation, or negative treatment as a result of making any complaint. Once submitted, a report will be forwarded to the Legal Department to the attention of the Vice President of Compliance. Employee complaints will be kept confidential to the extent possible.

Anonymous Hotline Reporting

ARC has partnered with an independent third party to provide hotline services. The hotline is intended to be used for serious and sensitive issues. Reporters to the hotline will have the ability to remain anonymous if they choose. Concerns should be reported in one of the following ways:

  • Website:
  • Anonymous Reporting App:
    • Keyword: arccenters
    • Use your phone to go to the Apple App Store ( or the Google Play store ( and search for “Anonymous Reporting”.
  • Toll-Free Telephone:
    • English speaking USA and Canada: 877-222-1269
    • Spanish speaking USA and Canada: 800-216-1288
    • Spanish speaking Mexico: 01-800-681-5340
    • French speaking Canada: 855-725-0002
  • E-mail: (must include company name with report)
  • Fax: (215) 689-3885 (must include company name with report)
Please note that the information provided by you may be the basis of an internal and/or external investigation into the issue you are reporting and your anonymity will be protected to the extent possible by law. However, your identity may become known during the course of the investigation because of the information you have provided. Reports are submitted by Lighthouse to Addiction Recovery Care, LLC/Odyssey Inc. to the attention of the V.P. of Compliance or their designee, and may or may not be investigated at the sole discretion of our company.

Employee Compliant Process

Employees may also file a complaint using employee complaint forms found on the ARC Intranet or from the legal/compliance office.
An Addiction Recovery Care/Odyssey Employees may file an official complaint if they 1) believe that they have been subjected to unfair, inappropriate, or discriminatory treatment by an ARC employee, manager, executive, vendor, or business partner; 2) have witnessed or have evidence of an unethical, illegal, or discriminatory practice by an ARC employee, manager, executive, vendor, business partner, or client; or 3) believe that their rights have been violated.

Client Grievance Form

Clients may also file a grievance using grievance forms available at all ARC centers or from the legal/compliance office.